Warranty & Returns

Warranty

Blinds Shop Online guarantee the quality on all our custom made blind components to be free from defects and/or failure for five (5) years from the date of purchase. The guarantee on Blinds Shop Online products does not cover defects or damage caused by accidents, alterations, misuse, abuse, wear and tear or failure to comply with cleaning and maintenance instructions. Blinds Shop Online does not provide a warranty on the fading of fabrics and timbers caused by direct and/or indirect sunlight. Under the guarantee Blinds Shop Online shall not be liable or responsible for incidental or consequential damages or any other direct or indirect damage, loss, cost, expense or fee.

Blindsshoponline guarantee the quality on all our specified fabrics to be free from defects for one (1) year from date of purchase. All custom made blinds are cut using Ultrasonic or Aeronaut Fabric Cutting Technology. This is essential for cutting square and to aid the elimination of fabric fray. Due to this technology we are able to guarantee our fabrics against fault of manufacture.

Returns Policy

Sometimes you need to return a product to us. In rare cases the product may be defective or you have received the wrong items.

In addition to this policy you have all statutory rights under the Trade Practices Act.

Defective & Incorrect Products

If a product is incorrectly described,  or doesn't do what it is supposed to do, you may choose between a replacement, credit or a refund. If an incorrect item is sent to you then we will request that it is returned to us in its original condition.